Privacy Policy

Who is responsible

The controller responsible for data processing on this website is starlumki, 14 Elvet Riverside Lane, Durham DH1 3JB, United Kingdom. You can reach us by email at [email protected] or by phone at 0191 384 5127. The policy covers the pages published under starlumki.com and the enquiries we receive through them.

Data we collect

Opening this website leaves a few technical traces with our hosting provider: the address of your device, the moment of the visit, the page opened and basic details about the browser. We use them only to run the site safely and to find the cause of technical errors.

Messages sent through the contact form or by email, together with your name, the address we should reply to and any details you add yourself, are kept for as long as it takes to handle the matter you wrote about.

Why we process data

The processing serves the operation and security of starlumki.com, the handling of the requests you send us, the preparation of offers and the fulfilment of duties that arise from a contract or from the law.

Depending on the case, the basis is your consent, the performance of a contract or steps taken before entering into one, a legal obligation, or our legitimate interest in a secure website. Without the details we ask for, we may be unable to reply.

Cookies and browser storage

We limit cookies and comparable techniques to what the website needs in order to work. No advertising networks, cross-site tracking or profiling tools are used, and a choice you make in a cookie notice is stored only in your own browser.

You can see which entries this website has stored, delete them and refuse new ones at any time in the settings of your browser. Blocking storage that the pages need may mean that parts of the site no longer work.

Third parties and transfers

We do not sell personal data. It is shared only with the providers who host this website and handle our email, acting on our instructions under a data processing agreement, and with authorities where the law obliges us.

Some of the providers we work with may keep or process data in another country. When that happens, the transfer takes place only with the safeguards that the rules on data protection require for it.

How long we keep data

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as statutory retention periods require. After that it is deleted or the reference to a person is removed.

Server logs are removed by our hosting provider after a short period. Messages stay with us while the matter is open and for some time afterwards, in case you return to the same question.

Data security

We protect the information in our care with suitable technical and practical measures against loss, misuse and access by anyone without permission. Data you send through the site travels in encrypted form wherever the browser allows it.

Even with careful protection, sending data over open networks is never free of risk, and we do not promise complete security. Within our company, only the people handling your request can see your messages.

Your rights and how to use them

You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.

To use these rights, send a request to [email protected] or to our postal address. We may ask for details that allow us to identify you, so that data does not reach the wrong person, and we answer within the period the law provides.

If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.

Amendments to this notice

We revise this notice whenever the way we handle data changes. The current wording is always published here, and the date at the top tells you when it was last updated.

Changes are not announced one by one, so it is worth looking at this page from time to time. If a change affects processing that rests on your consent, we ask for that consent again first.